Login Guide
How to Log In and What to Do If You Can't
Logging in to 18jll is quick from any device — your mobile browser, the 18jll app, or a desktop browser on your laptop. The process is the same regardless of where you're accessing from, whether you're in Manila during your lunch break or catching up on a live game from Cebu at night.
Logging In with OTP (Recommended)
The fastest way to get into your account is with your registered Philippine mobile number and an OTP. Enter your number, tap "Send OTP", and type in the six-digit code that arrives on your phone. This method doesn't require you to remember a password and adds an extra layer of security because only the person holding your registered SIM can complete the login.
OTP codes are valid for a short window only. If the code expires before you enter it, simply request a new one. Make sure your registered mobile number is current — if it's changed, contact support via live chat to update it before attempting to log in.
Logging In with Email and Password
You can also log in with your registered email address and password. If you've forgotten your password, contact 18jll support via live chat inside the platform — the support team will guide you through the account recovery process after verifying your identity.
Logging In on a New Device
When you log in from a device 18jll hasn't seen before, an additional OTP verification step is triggered automatically. This is a security feature, not an error. It ensures that even if someone else has your credentials, they can't access your account without also having your registered SIM card. Once the new device is verified, your login experience going forward on that device is smooth.
Staying Logged In Safely
The "Keep me logged in" option works well on a personal device you use regularly, like your own smartphone. Avoid using it on shared devices or public computers. If you ever log in somewhere you'd rather your session didn't persist, you can end all active sessions from your account security settings.
Account Access and Responsible Gaming
Once you're logged in, your account settings include tools to help you manage how you play — deposit limits, session time reminders, cooling-off periods, and self-exclusion. These are all accessible from your dashboard. If you want to set limits before your first deposit, that's the right time to do it. Full details on the Responsible Gaming page.
Online gaming on 18jll involves financial risk. Wins are not guaranteed. Play within your means, set a budget, and take breaks. The platform is for entertainment, and it works best when kept that way.