About Withdrawals
How 18jll Processes Your Winnings
Winnings Are Credited to Your Balance Immediately
On 18jll, when you win — whether it's a slots payout, a live casino hand, a settled sports bet, or an eBingo prize — the amount is credited to your account balance instantly. You can see your updated balance as soon as the result is confirmed, without any manual step required on your end.
The balance shown in your account reflects both your real-money balance and any active bonus balance separately, so you always know exactly how much is available for withdrawal versus how much is still subject to wagering conditions.
Withdrawing in Philippine Pesos
All withdrawals from 18jll are processed in Philippine Pesos. There's no currency conversion, and no exchange rate risk on your winnings. When you request a withdrawal, you choose your preferred method — GCash, Maya, Philippine online banking, or bank transfer — and your funds are sent directly to that account.
Standard withdrawal processing times apply for Bronze and Silver members. Gold and Diamond VIP tier members benefit from faster processing times — same-day processing is available for qualifying Diamond tier withdrawals. You can check and manage your withdrawal settings inside your 18jll account at any time. Learn more about tier benefits on the VIP page.
KYC Verification and Withdrawal Security
Before your first withdrawal is processed, 18jll requires identity verification (KYC). This is a standard security requirement that protects your account and ensures withdrawals go to the correct person. The verification process involves submitting a government-issued ID and a selfie confirmation. Once verified, future withdrawals proceed without repeating this step under normal account conditions.
Your account is protected by OTP authentication for login and withdrawal requests, and all data is transmitted over SSL-encrypted connections. If you notice any suspicious activity on your account, contact 18jll support immediately.