18jll Privacy Policy

1 Overview

This Privacy Policy describes how 18jll ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the 18jll platform at https://18jll.vu. This policy applies to all account holders and visitors to the platform, whether accessing via desktop browser, mobile browser, or the 18jll app.

By creating an account on 18jll, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree with any part of this policy, please do not register or use the platform.

2 Data We Collect

18jll collects personal information at different stages of your interaction with the platform. The types of data collected and when they are collected are outlined below.

We do not collect data beyond what is necessary for the purposes listed above. You are not required to provide optional information, but omitting required fields may affect your ability to complete registration, verification, or transactions.

3 How We Use Your Data

Personal data collected by 18jll is used exclusively for the following purposes:

• Account management — creating and maintaining your account, processing login, and managing account settings
• Identity and age verification — confirming eligibility under the 21+ age requirement and KYC verification before withdrawals
• Transaction processing — handling deposits and withdrawals in PHP through GCash, Maya, Philippine online banking, and bank transfer
• Security and fraud prevention — detecting unauthorised access, monitoring for unusual activity, and enforcing responsible gaming limits
• Customer support — responding to live chat queries and account-related requests
• Regulatory compliance — meeting recordkeeping obligations applicable to online gaming platforms
• Platform improvement — aggregated, anonymised data may be used to understand platform usage patterns and improve the 18jll experience

4 Data Sharing

18jll does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. Data is shared only in the following limited circumstances:

• Payment processors — your payment details are shared with the payment provider processing your transaction (e.g., the e-wallet or banking system you selected). These providers handle your data under their own privacy and security policies.
• Identity verification services — during KYC, document data may be passed to a third-party verification service. This is used solely to confirm identity and is not retained by the third party beyond the verification process.
• Technical service providers — cloud hosting, security monitoring, and support platform providers may process data on our behalf under strict confidentiality agreements.
• Legal obligations — 18jll may disclose data if required by applicable law, court order, or in response to a lawful request from a government authority.

All third-party service providers engaged by 18jll are required to handle personal data only for the specific purpose it was shared and to maintain appropriate data protection standards.

5 Cookies and Tracking

The 18jll platform uses cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies are small data files stored on your device when you visit the site.

18jll uses the following types of cookies:

• Essential cookies — required for basic platform functions including login sessions, security checks, and account activity. These cannot be disabled without affecting platform functionality.
• Analytics cookies — anonymised data on how players navigate the platform, which pages are visited most, and where errors occur. This data is used in aggregate only and does not identify individual users.
• Preference cookies — remember your settings and preferences across sessions, such as language or display choices.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some platform features from working correctly. 18jll does not use third-party advertising cookies or share cookie data with advertising networks.

6 Data Security

18jll takes data security seriously. The following technical measures are in place to protect your personal information:

• SSL/TLS encryption on all connections between your device and the 18jll platform — the padlock in your browser confirms this is active
• Encrypted data storage — sensitive fields including passwords, payment references, and ID data are not stored in plain text
• OTP authentication — one-time passwords required for login from new devices and for withdrawal requests, delivered to your registered mobile number
• Automated anomaly detection — unusual login patterns, multiple failed login attempts, and atypical withdrawal requests trigger automated security checks
• Access controls — internal access to account data is restricted on a need-to-know basis with logging of administrative actions

7 Data Retention

18jll retains personal data for as long as your account is active and for a period following account closure as required for legal, regulatory, and dispute resolution purposes. The general retention principles are:

• Account registration data is retained for the duration of the account and for a standard period following closure
• KYC identity documents are retained for the period required to satisfy applicable recordkeeping obligations and then securely deleted
• Transaction and betting records are retained in accordance with standard financial recordkeeping periods
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual account. You may request deletion of your personal data at any time — see Section 8 for details on how to exercise this right.

8 Your Rights

As an 18jll account holder, you have the following rights with respect to your personal data:

To exercise any of these rights, contact the 18jll support team through live chat inside your account. Requests will be processed within a reasonable time. In cases where identity confirmation is required before processing a data request, we may ask you to complete a brief verification step.

9 Children's Privacy

The 18jll platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. Age verification is part of the registration process, and KYC verification confirms eligibility before any withdrawal is processed.

If 18jll becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, any deposits will be returned through the original payment method, and the collected data will be deleted. If you believe a person under 21 has registered on the platform, please notify us via live chat support immediately.

10 Policy Updates

18jll may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the revised policy will be posted on this page with an updated "Last updated" date.

For significant changes that affect how your data is used, registered account holders may be notified via their registered contact details. Your continued use of the 18jll platform after an update is posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your data is handled, contact the 18jll support team via live chat inside your account. You can also review the Terms & Conditions for the full set of rules governing your use of the platform, or visit the FAQ page for common questions answered in plain language.